Payment via PayPal
Visa y MasterCard have developed a system for making secure payments on the Internet. The Comercio Electrónico Seguro (secure electronic commerce) system is that the card issuer (bank or savings bank) identifies the cardholder before authorising payment on the Internet.
Enmenorca.org adheres to this security protocol. Therefore, once products have been selected and details entered to complete the purchase, a window linked to your bank will pop up, requesting identification by showing one of the following icons:
This security system protects your card details and your pin number (through a SSL protocol with https connection) from the moment they are entered. Under no circumstances are they sent to our company.
Once banking identification is completed, Enmenorca.org is informed the purchaser is indeed the cardholder, and the order can be completed. If identification is not satisfactory, Enmenorca.org is advised and the order is cancelled with no charge to your card.
What is 3-D Secure?
3-D Secure is a security service that protects you against unauthorized use of your MasterCard or VISA card. It is a straightforward system given there is no need for any new card, or to download computer programmes, nor is there any additional cost. 'MasterCard SecureCode' or 'Verified by Visa' takes an additional step in identifying your card, in order to protect your account from unauthorised users on the internet. If you would like to know more about the 3-D Secure payment system, click on MasterCard SecureCode o Verified by Visa.
Payment via PayPal
You may also pay through PayPal. To be redirected to PayPal, select PayPal as the form of payment on finalising your order. If you are already a customer of PayPal, confirm payment by entering your user details on the PayPal website. If you are new to PayPal, you can enter as a visitor or open a PayPal account to confirm payment.
Your order will be sent to you once payment is received. Payments through PayPal normally take just a few minutes.
If you pay through PayPal, confirmation of the order will be sent to you. Bear in mind that processing errors might occur on the PayPal website.
If you want to return any article, the amount will be credited to your PayPal account. You can then choose to leave the amount in your PayPal account or transfer it to your bank account. You can manage this from your PayPal account
Paying by bank transfer.
If you choose this method of payment, you will receive a confirmation email containing our bank details, once the purchase has been completed. If you do not receive it, please check your spam filters (unsolicited emails) or call Customer Service free of charge.
Once the booking is finalised, booked products are reserved for 10 days. Once payment has been registered, the order is processed immediately. Bear in mind that transfers may take 2 to 4 days, depending on the bank. All transfer charges are met by your bank.
Important: in order to register payment immediately, the BOOKING REFERENCE, sent in the confirmation email, must appear on the transfer. The invoice number is not to be used.
When paying by bank transfer, you have 10 days to return the product with no questions asked. After checking the products have been returned, the full amount will be refunded to the account the transfer came from.